Return and Refund Policy At Evara Silver 925, we are committed to ensuring your satisfaction with your purchase. Please review our return and refund policy carefully to understand your rights and responsibilities regarding returns and exchanges. Return Policy: Return Window: Items can be returned within 48 hours of delivery, provided you submit a video recording of the unpacking process. Exchanges: To exchange an item, a new order must be placed upon the pickup of the returned item. Limited Stock Availability: Due to limited stock, items may become unavailable. In such cases, our team will contact you directly to discuss your options. What Can Be Returned: Incorrect Items: If you receive an item that was not ordered, it is eligible for a return. Damaged Products: We accept returns for damaged products upon receipt. We will provide the replacement for the damaged product within 7 days. Please provide photographic evidence of the damage. Handcrafted Authenticity Each of our products is meticulously handcrafted, making every piece unique. Natural variations in color, grain, and texture are a testament to authenticity and craftsmanship, not defects. These distinctions add character to your purchase, ensuring no two pieces are exactly alike. Final Decisions: The company reserves the right to make the final decision on all returns and exchanges. Exclusions: Products purchased from our brand via other marketplaces such as Amazon, Flipkart, or showrooms are not eligible for any return or exchange through our store or website. For all return inquiries, please contact our customer service team at: Evarasilver925@gmail.com Thank you for shopping with us!